NHTSA Complaint #11709154 — 2018 JEEP CHEROKEE

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was later towed to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the recall remedy part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 114,000.