NHTSA Complaint #11708969 — 2023 HYUNDAI PALISADE

In compliance with the safety recall issued for my vehicle regarding the defective seat belts, I brought my vehicle in to Vision Hyundai, Canandaigua, NY for the recall work to be completed. Upon the service department's investigation of the seat belt components, they discovered further issues with it, beyond what was initially identified under the recall. Service department advises that it will take minimum of 1 month to obtain parts and make repairs. Service department issued a compact SUV which is not capable of safely installing my child car seat, or carrying the number of passengers which my affected vehicle does, putting a strain on our family's routine needs. Additionally, the affected vehicle was brought into the shop to address a powertrain issue where the vehicle loses all power and will not accelerate over 20mph, posing a serious safety concern. Hyundai has not provided any update on this or how it will be handled.