NHTSA Complaint #11704485 — 2023 HYUNDAI PALISADE

Subject: Urgent Formal Complaint – Vehicle Withheld, Recall Delays, Inadequate Rental, and Financial Damages Good morning, VIN number [XXX] Hyundai Palisade 2023 I am writing to file a formal complaint regarding the handling of my Hyundai Palisade, which has now been at the dealership for 15 days without a clear timeline for return. My vehicle’s battery is damaged and is covered under warranty. However, when I brought it in, I was informed that the battery could not be replaced until the recalls on my vehicle were repaired. Despite this requirement, the dealership does not have the parts necessary to complete the recall repairs, and I have been left without my vehicle indefinitely because the parts are on backorder. During this time, I have been deprived of the full use and convenience of my vehicle, which directly impacts my daily responsibilities and family activities. The dealership provided me with a Tucson rental, for which I was charged $135, yet this vehicle is not comparable to my 7-passenger AWD Palisade. As a result: My visiting family cannot all fit in the Tucson, forcing me to pay for additional transportation (Ubers). My Palisade has a hitch, and I have been unable to use my boat for more than 15 days. I am unable to prepare for an upcoming Christmas trip that my children and I have been planning all year—one of the key reasons I purchased an AWD SUV for safety and winter travel. The dealership refuses to release my vehicle, stating “safety reasons.” However, I have been driving my children in this same vehicle for more than two years without being informed that it was unsafe. This sudden refusal raises serious concerns. If the vehicle was unsafe, why wasn’t I notified earlier? And who is responsible for the consequences now? Meanwhile, today I must make a monthly car payment for a vehicle I do not currently have. What exactly am I paying for? This situation is directly caused by Hyundai’s parts shortage and recall process, not by any fault INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO