NHTSA Complaint #11708920 — 2007 JEEP WRANGLER

Vehicle Information: Make: Jeep Model: Wrangler Model Year: 2007 VIN: [XXX] Safety Recall Information: NHTSA Campaign ID: 16V-290 Manufacturer Recall Number: S33 Component: Airbag / Clock Spring This recall was previously performed by a dealership in February 2021; however, the vehicle is now experiencing the same symptoms the recall was intended to address, indicating the safety defect has reoccurred or was not permanently remedied. The vehicle is currently experiencing: Illuminated airbag (SRS) warning light Horn failure Traction control / electronic stability program warning light Erratic or abnormal A/C behavior that coincides with the SRS/steering wheel electrical faults These failures are consistent with a defective clock spring and directly impact the Supplemental Restraint System and other active safety systems. I contacted an authorized Jeep dealership to request inspection and repair of this recurring safety defect. The dealership confirmed the recall had been previously completed but refused to diagnose or repair the vehicle, stating in writing: “Due to company policy, we are unable to perform diagnostic or repair services on vehicles that are more than 10 years old.” They further stated that because the recall was marked as completed in 2021, they would not assist further and recommended I seek an independent repair facility. I believe this refusal violates the intent and requirements of the National Traffic and Motor Vehicle Safety Act (49 U.S.C. §§ 30118–30120), which requires manufacturers to remedy safety defects and does not allow age-based or policy-based refusal when a safety defect exists or reoccurs. This defect involves the airbag system and active safety features and presents an ongoing risk to vehicle occupants. I am requesting NHTSA’s assistance in reviewing this matter and ensuring that the manufacturer and/or authorized dealer fulfills their obligation to properly remedy this safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5