NHTSA Complaint #11708866 — 2023 JEEP WRANGLER

The contact owns a 2023 Jeep Wrangler. The contact stated that upon pressing the Push to Start button to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred approximately 3 months later. The contact stated that the vehicle failed to start; however, the interior lights, the exterior lights, the windshield wipers, and other electrical functions were engaged unintendedly. The gear shifter was locked in park(P). The contact was unable to turn off the vehicle or to lock the vehicle manually or with the key fob. The contact noticed an abnormal relay sound coming from underneath the hood. The contact stated that the failure persisted for 13 hours, from morning to evening, until both batteries were completely drained. The vehicle was towed to Peach Chrysler Dodge Jeep Ram (528 South Blvd, Brewton, AL 36426) to be diagnosed and repaired, but the diagnostic information was unavailable. The manufacturer was notified of the failure but declined to cover the cost of the repair under the warranty. A case was filed. The vehicle was not repaired. The failure mileage was approximately 25,000.