NHTSA Complaint #11708533 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11708533
Vehicle	2019 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	January 11, 2023
Date Filed	January 3, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operation.

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