NHTSA Complaint #11707982 — 2020 HONDA ODYSSEY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11707982
Vehicle 2020 HONDA ODYSSEY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

This is now the second time that we are having a rear hatch failure. with about 37,000 miles on this van, the control module shorted out due to water getting into it due to a bad seam (according to other Odyssey owners who are suing Honda for this). We could not get the hatch to open or close, so I paid the dealer to fix it. Honda did give us a check after the fact to cover some of the bill. Now, with less than 51,000 miles, it has happened again. The hatch will not open or close. In the event of an emergency, this is a major safety issue, to be potentially stuck inside the cabin. The hatch started going up and down randomly, and we could not control it. Now, it won't go up or down. This van is is a mess. Not only does it have this issues, but the rear back up camera still does not work, even though it was recalled...they would not honor their recall, and the brakes occasionally come on without cause, when going around a corner and there is oncoming traffic. It thinks that we are headed for a collision, and it's another safety problem here in the northeast. Honda needs to own up to their quality problems relative to these three safety issues.

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