NHTSA Complaint #11707969 — 2024 TOYOTA TACOMA

The contact owns a 2024 Toyota Tacoma. The contact stated that the vehicle was taken to the local dealer for recall service related to NHTSA Campaign Number: 25V058000 (Service Brakes, Hydraulic). While driving at 15-30 MPH, the vehicle lost braking function and crashed into a tree. After the failure, the low brake and the low brake power message were displayed. The driver had not sustained any injuries. The occupant in the passenger seat sustained spinal injuries and neck irritation; medical attention and surgery were provided. There was no reported fire, police report filed, or air bag deployment. The towing company was contacted, who informed him there was brake fluid on the driver-side rear brake line. The vehicle was towed to his residence. The next day, it was towed to a body shop. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The insurance company informed him that they would inspect the vehicle. The failure mileage was approximately 8,644.