NHTSA Complaint #11698640 — 2024 TOYOTA TACOMA

I’m filing this report because the dealership where I purchased and have my vehicle regularly serviced failed to notify us of an active safety recall related to the brake system on our Toyota truck. The dealership is Classic Toyota – located at 2301 W Mercury Blvd, Hampton, VA 23666. The recall was issued in February 2025, yet the vehicle has been serviced by the same Toyota dealer multiple times since then, including an oil change and a state inspection. The dealer never mentioned the open recall or offered to repair it. I bought the truck prior to the recall in July of 2024. We only learned of the recall recently through the Toyota app, not from the dealership. This is unacceptable given that brake recalls pose a serious safety risk. I am requesting an investigation into this dealership’s failure to notify or perform the recall repair as required by federal law.