NHTSA Complaint #11679274 — 2024 TOYOTA TACOMA

Checked by HTN AUTO SHOP at 800 N Western Ave, Oklahoma City, OK-73106. Shop owner said it could be a problem sooner or later since the car is operated under dirt road a lot and recommand me not driving it very often. However i drives a lot, to go to other states and also to many off roads. Average drivers drive 12k miles a year. I bought this truck [XXX], today is 8/8/2025 and have already put on over 18k miles which would translate to about 27000 miles a year, i drives 2.5 times more than others and i need my vehicle to be safe as i drive my wife and my [XXX] baby. Toyota manufacture kept saying me they wont pay directly to the rental because there is no loaner with the vin, they said just go and rent and send them a bill later and they will review for reimburse. I spoke with Fowler toyota rental and service manager they said the recall for my car wont be avaiable till October- that is another 2 months from now. The dealership do aware this is safety recall and i should get a rental but im not comtable with Toyota may review and 2 months later rejected my rental bill for reimburse. Toyota Corporate kept telling me they have to review later. First call with them on 08/07/2025- the lady told me that Toyota will definitely review and pay for the reimbursement, i just need to go rent and pay for them myself first then reimburst later. I told her i cant do that i need Toyota to pay directly and she said there was nothing she can do. Then i went to Fowler Toyota TRAC department (rent a toyota) at dealership and told the dealership i want to leave my truck there till recall is done and i need a rental. Fowler toyota manager said i need to try to contact TOYOTA corporate again and try to have them pay directly to the dealership for the rental so i called Toyota corporate again while i was waiting at the dealership and again they refused said i need to pay upfront first and they will review for reimburse later. This time they said they "may" reimburest me later INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI