NHTSA Complaint #11707741 — 2020 FORD ESCAPE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11707741
Vehicle	2020 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	October 28, 2024
Date Filed	December 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Ford has CSP 22N15 that provides a one-time repair to reprogram the Gateway Module (GWM) for unlimited years of service and unlimited miles from the warranty start date of the vehicle. My vehicle was manufactured in Louisville in 9/2020, which appears to fall in the range of vehicles covered by this CSP, yet Ford keeps telling me that it is not covered and I was required to pay for the fix.

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