NHTSA Complaint #11717312 — 2020 FORD ESCAPE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11717312
Vehicle	2020 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	December 25, 2025
Date Filed	February 11, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

UNKNOWN December 25th, 2025, my vehicle started to shift poorly, breaking very harshly, giving a clonking sound when putting the vehicle into any gear, and when putting it into reverse, the car rocked roughly and threw a wrench light onto the dash. That wrench light gave a torque converter/transmission code. I took it to a dealership to get it diagnosed and they told me nothing was wrong with it and that it is driving as it should. I took it to a different shop for a second opinion and as soon as my vehicle was in the air, the Mechanic found that ALL of my mounts were bad, I had a transmission leak and might possibly have a bad torque converter. My safety as well as my [XXX] daughters was put at risk from the dealership not doing a thorough diagnostic on my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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