NHTSA Complaint #11707544 — 2018 FORD F-150

The vehicle experienced repeated failures involving multiple systems, including the transmission system (transmission replacement), powertrain/engine system (cylinder-related repairs), electronic control systems (vehicle computer/control module replaced multiple times), electrical system (ongoing electrical faults), and rear safety systems (backup camera failure). The vehicle is available for inspection upon request. These failures created ongoing safety concerns due to loss of vehicle reliability and malfunction of safety-related electrical systems, raising concern about unexpected mechanical or electrical failure during operation. The issues were confirmed and documented by Ford-authorized dealerships and independent service centers. Despite repeated repairs, the same or related problems continued to occur. The vehicle was inspected and repaired by Ford dealerships; however, one servicing dealership (Ford of Ventura) later closed, leaving unresolved issues without continuity of service. Warning lights and system alerts occurred prior to failures along with ongoing electrical malfunctions. Exact dates of first warning indicators are UNKNOWN, but symptoms recurred over time despite repairs. The vehicle was purchased with approximately 38,500 miles. Due to COVID-19-related delays, dealership availability and parts shortages caused months-long wait times for service, and when the vehicle was finally inspected by a dealership, it had approximately 60,000 miles. Major system failures occurred well under 100,000 miles. Ford later declined assistance, citing out-of-state purchase and maintenance not performed exclusively at Ford dealerships, despite regular routine maintenance. The cause of the failures is UNKNOWN, but the pattern suggests systemic mechanical and electrical defects rather than owner misuse. All invoiced available as system will not upload them at this time.