NHTSA Complaint #11707417 — 2019 FORD ESCAPE

I went to get my spark plugs changed as maintenance on my vehicle. The plugs on both the second and third cylinder were very tight and breaking with residue all over the plugs. The shop I took my car to had to send it to another shop in order to get the plugs put back into the engine. Since then it sounds like a blown muffler whenever I start my car and I have a check engine light with a third cylinder misfire. I have also been having white smoke whenever I start my car with a cool engine. I tried seeing about getting the car fixed but mechanics don’t want to touch my car because they said it will not fix the issue because this is a manufacturer defect caused by coolant intrusion. Now I have to sell my car and. I am under because I still owe 6340.95 on my Loan. The most I can get for it is $3300 through Carvana. The car has less 96,092 miles.