NHTSA Complaint #11707178 — 2018 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11707178
Vehicle 2018 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I purchased a 2018 Ford Escape from Metropolitan Ford dealership in Eden Prairie, MN on 5/15/2025. The very next day the engine light came on. I called them, made an appointment and brought it in thinking that it was a sensor. They checked it out and tried to charge me $1000 for the fix. I argued with them that I had just bought the car and the should be responsible for fixing it. In end I paid $300 and knew from that point that they would take no responsibility for anything wrong with th car. Fast forward to 12/12/2025 I was driving to work and as soon as I entered the interstate the engine light came on as well as the temperature gage going through the roof. I found that I couldn't accelerate and slowly drove the car off the next exit. I was able to get it to my mechanic right there, where he said I had a slow leak in the coolant and gave me a rough estimate of $1000 possible fix but he couldn't do it then. He advised me to keep the coolant filled and took it out of the "limp" mode so I could drive it. A week later I went out to my car and it was in the "limp" mode again, I had it towed to the nearest service station where they came back with the issue. A coolant intrusion. The engine was no longer functional. I went back to the dealer and they told me it was my problem to deal with and that they had no responsibility to do anything. That's when I found out about the recall that they knew about and ignored and sold me a car that they knew was problematic. I'm hoping to join this class action lawsuit because I'm out $12,000 the largest amount that I ever paid for a car and I don't have a working car. I still owe $5000 on this one. I thought going to a Ford dealership and spending the kind of money I spent would protect me from this exact thing. I'm devastated and really don't know what to do.

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