NHTSA Complaint #11706784 — 2014 HONDA CIVIC

The Situation: My vehicle has an open safety recall, NHTSA #15V-574 (Honda Recall JU2). This recall specifically warns that a software error causes high stress on the CVT drive pulley shaft, which can result in the shaft breaking during operation. Because this recall was never performed on my vehicle, the drive pulley shaft has now failed exactly as described, rendering the transmission useless. Legal Basis for Total Replacement: 1. Consequential Damage: The software update (the original recall remedy) was designed to prevent physical breakage. Since that remedy was not provided, the physical hardware has now failed. A software update cannot fix a broken shaft; therefore, a total replacement of the transmission is the only viable remedy for this safety defect. 2. Federal Law: Under the National Traffic and Motor Vehicle Safety Act, manufacturers must provide a remedy for safety defects free of charge. Because the unaddressed defect led to the total failure of the transmission, Honda is obligated to cover the cost of the replacement.