NHTSA Complaint #11696651 — 2014 HONDA CIVIC

The contact owns a 2014 Honda Civic. The contact stated that while driving 40 MPH, the vehicle made an abnormal clunking sound and lost motive power. The contact stated that the vehicle felt like the transmission was in neutral(N), and the front wheels were locked. The check engine warning light was illuminated, and the message "Check Transmission" was displayed. The contact was able to pull over to the side of the road. The vehicle was undrivable and was towed to an independent mechanic, where it was diagnosed that the pulley shaft and the drive belt were damaged. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V574000 (Power Train). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 197,000.