NHTSA Complaint #11706765 — 2020 KIA SPORTAGE

I own a 2020 Kia Sportage that is currently within the 100,000-mile powertrain warranty. The vehicle has been experiencing EXCESSIVE oil consumption, requiring oil to be added between scheduled oil changes, despite no visible leaks or warning indicators. I have consistently maintained the vehicle according to Kia's recommended maintenance schedule. Oil changes were performed regularly, including some done at home. For those oil changes, I have provided bank statements showing the purchases of oil and filters from Autozone, which is a valid form of maintenance. There is NO evidence that improper maintenance caused the oil consumption. The vehicle was kept by the Kia dealership for 18 days during their evaluation. Despite providing documentation and cooperation throughout the process, Kia denied my warranty claim. Denying warranty coverage solely due to oil changes performed at home is not consistent with the Magnuson-Moss Warranty Act, which requires proof that improper maintenance directly caused the failure.