NHTSA Complaint #11706527 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated that while driving at 20 MPH, the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed and determined that the engine had locked up and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 17V672000 (Engine); however, the VIN was not included. The contact stated that previously, the vehicle was diagnosed by the same local dealer as needing a camshaft phaser replacement. The vehicle was repaired under the Ford Customer Satisfaction Program: 21N03; however, the failure reoccurred years later, and the vehicle was taken to a local independent mechanic, where the same repair was performed. The vehicle was repaired at the owner's expense. The contact stated that the vehicle was previously taken to the same independent mechanic, where the failure was duplicated on several occasions; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.