NHTSA Complaint #11714153 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started in the morning and shifted into drive(D), the vehicle hesitated and then jolted into gear. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that the vehicle was also slipping out of gear. While driving 45 MPH, the transmission downshifted to 1st and the vehicle slowed down unexpectedly. There were no warning lights illuminated. Additionally, while driving at various speeds, the engine was making an abnormal clattering sound. The vehicle was taken to a local independent mechanic, who diagnosed the vehicle and determined that the transmission needed to be replaced, and stated that the cam phasers were possibly causing the engine to make an abnormal sound. The transmission was replaced; however, the engine failure was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25E070000 (Power Train). The manufacturer was informed of the transmission failure and advised the contact that no support would be provided for the repair prior to receiving the recall letter. The failure mileage was approximately 70,000.