NHTSA Complaint #11706065 — 2018 BMW X3

Part number 17127799184 keeps melting. Over the years I have had multiple components under the hood to melt. I’ve replaced hydraulic lines, coolant reservoirs you name it. Most recently part number 17127799184 keeps melting. I’ve replaced this part three times. My car is currently at Bloomfield hill bmw of Michigan. They did a diagnostic but it states they cannot definitively tell me what’s causing the issue. They advise I start with replacing the heating module but cannot guarantee it will resolve the issue. They stated my car is producing no symptoms. I contacted the corporate office with hopes they would assist with a good will service request. However it appears not only do they not stand behind their products but apparently bmw’s are only meant to last 4-5 years. When questioned if it’s normal for components to continuously melt under the hood he agreed it is not. However refused to offer an equitable solution considering the issues I’ve had over the years and their mechanics currently not being able to state 100 percent what’s wrong with the automobile. When I told him my mother drove a Volvo for 20 years are you saying in 7 years parts on a car should melt? He didn’t offer a response wished me a happy holiday and concluded the call.