NHTSA Complaint #11638018 — 2018 BMW X3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11638018
Vehicle	2018 BMW X3
Component	UNKNOWN OR OTHER
Date of Incident	January 23, 2025
Date Filed	January 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I cannot take the vehicle to the dealership to have the recall performed. I have spoken with the closest dealership and they will not provide a driver or towing services unless I pay for it. The letter I received from BMW indicates if my "BMW center is unable to remedy the defect without charge or a reasonable period of time", I should notify the NHTSA. Unless BMW follows federal guidelines, I cannot have the recall remedied. I would like some options or relief so that the recall can be performed.

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