NHTSA Complaint #11610210 — 2018 BMW X3

UNKNOWN OR OTHER issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11610210
Vehicle 2018 BMW X3
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

January 15, 2021 our BMW burned to the ground. I had just picked it up after an oil change at the dealership. Only the second oil change and the SUV had less than 17,000 miles. My safety was certainly at risk as I was stopped at a red light when the engine started smoking. I exited the car, but within 1-2 minutes the car was engulfed in flames. Several pieces flew off the SUV was tires popped or other components exploded. People in the area were near the SUV when pieces flew off the car. I am sure by now the car has been destroyed. Until I saw a recent BMW car fire recall and read the documents I did not know I had the ability to file a claim. We submitted an insurance claim and they investigated and the dealer investigated. The dealer was found to not be at fault. To my knowledge the insurance investigator and the dealer (BMW of Portland) inspected the car. Warning lights appeared on the dash one traffic light, about one mile prior to the vehicle dying at the light where it caught fire. The warning lights came at the same time the vehicle died. I was able to start it again and then it died a the next light and started smoking. Also important is that I just saw the recent BMW fire potential recall that does not include the X3 in the 2018 model year, but does include the 2017 model year. NHTSA recall # 24V-608. We were paid a significantly diminished value for the vehicle based on depreciation, which meant we were out $10-$12,000 on a vehicle we had planned to keep for a very long time.

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