NHTSA Complaint #11705660 — 2021 FORD F-250

Both the driver and passenger mirrors will not fully adjust. The mirrors need a different adjustment for standard driving and when towing a travel trailer. Neither mirror will properly adjust for towing and non towing applications. The lack of proper mirror adjustment causes a safety issue as the driver cannot see things in their full scope due to the mirror misalignment. I have almost had two accidents due to the mirrors not being able to be properly adjusted. Ford is aware of this issue on 2017 to 2023 F150, F250 and F350 trucks with the tow mirrors. Ford has issued a Special Service Message#51829. Ford has a cleaning procedure they wish to be done as part of the diagnostics but Ford and the Ford Dealer will not release this information. Ford is attempting to block warranty claims related to this issue. I believe they are doing this so they will not have to issue yet another recall! I spoke with a Ford Dealer this morning and they stated that they had no knowledge of the SSM51829 or the mirror cleaning procedure. Even though the truck is under the Ford warranty, they would require a $250.00 dollar fee just to inspect the problem.