NHTSA Complaint #11635087 — 2021 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11635087
Vehicle 2021 FORD F-250
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MT

Consumer Description

1st incident, weather conditions were rainy. Drove to store, shut off truck, started truck, service engine soon light came on #1-Ford pass message-powertrain control module lost communication or has detected incompatible software from the glow plug. service engine soon light #2-Powertrain control module lost communication with the glow plug, additional alerts along with a hard start or no start condition may accompany this fault. Service engine soon light #3-A communication fault over vehicle network has occurred between several modules. Service engine soon #4-The powertrain control module lost communication with the exhaust particulate matter sensor. Service engine soon #5-The transmission control module is sending invalid information over the internal vehicle communication network to one or more modules. Message #6-Pre-collision assist not available. I thought if I shut the truck off it would reset. When I tried to restart the truck it did nothing. Had it towed to Archie Cochrane Ford in Billings, MT. They replaced the DEF wiring harness. 2nd incident on [XXX], drove through rain on way to Provo, UT. Service engine soon light came on with all the same messages + five other messages. Had it towed to Larry H Miller Ford in Provo, UT. They replaced the Battery Junction Box. Drove to Yuma, AZ without incident but had them look it over and they could not reproduce the issue. Drove to Dickinson, TX, encountered fog on 1/3/2025. Incident #3, drove to the gas station on [XXX], started the truck up and the same messages came up. Roads were dry, although it had rained the night before. Drove straight to McRee Ford where the technician observed the issue firsthand. While the vehicle was in park it was constantly surging. We researched online for the same problem and have found others that have had this same type of issue. We have had to rent cars when the truck was in the shop. We believe this is an engineering issue and Ford should fix the issues without charging. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

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