NHTSA Complaint #11705396 — 2018 FORD ESCAPE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11705396 |
| Vehicle | 2018 FORD ESCAPE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
My 1.5L engine in my 2018 ford escape has a coolant leak which is a known problem in these cars according to the internet. There was a CSP from ford (19B37) which I did January 3, 2020 which is supposed to stop this from happening My ca does not qualify for CSP 21N12 according to ford because it is for 84k miles or 7 years. My car has 95k miles but is still in the 7 years but they refuse to help. They have told me to pay for repairs and then submit receipts “IF” there is a recall issued I have just been getting the run around from everyone at ford from customer relations to service departments
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