NHTSA Complaint #11705366 — 2025 RAM 1500

Despite multiple repair attempts, the vehicle continues to experience significant, recurring issues that substantially impair its use, value, and safety. Since purchase in April from Hebert’s Town and Country, the vehicle has been in service nine (9) times, totaling approximately 50 days out of service. The last four service visits were for the same issue and the same diagnostic fault code, demonstrating a persistent, unresolved defect. The check engine light is currently illuminated again. The primary unresolved issues include: recurring check engine light with repeated fault codes, multiple battery replacements, the vehicle being completely inoperable and requiring towing, and the auto start/stop system shutting the vehicle off and failing to restart while stopped in traffic. These conditions present clear safety concerns and have persisted despite repeated repair attempts by authorized RAM dealerships. All service records and diagnostic reports are available for review. This vehicle was previously submitted to arbitration. While the arbitrator acknowledged manufacturing defects, the conclusion that the defects did not substantially impair the vehicle and were “separate and distinct” is inconsistent with the diagnostic evidence. The repeated appearance of the same fault code across multiple visits indicates a single, recurring nonconformity rather than unrelated issues. Since the arbitration decision, the vehicle has continued to experience the same problem and has been returned for additional repairs. The vehicle is now awaiting inspection by a manufacturer field engineer due to the dealership’s inability to diagnose or permanently repair the defect, further confirming that prior repair attempts have failed. In good faith, I contacted the manufacturer’s retention team to seek alternative resolution options, including replacement or trade-in, which were denied. Please confirm receipt of this request in writing and advise on next steps.