NHTSA Complaint #11717085 — 2025 RAM 1500

The contact owns a 2025 Ram 1500. The contact stated that while driving at a slow speed, the instrument panel went dark. The contact entered the parking lot of a grocery store, and the instrument panel was still dark. The vehicle was turned off and restarted after several minutes, but the instrument panel was still dark. The gear shift lever was shifted to drive(D), and the vehicle failed to move or function as intended. The gear shift lever was shifted to reverse(R), and the vehicle failed to function as intended. After several attempts, the vehicle was able to drive forward; however, the instrument panel was still dark. The vehicle was taken to the dealer but was not diagnosed. The vehicle was restarted to drive back to the residence, and the instrument panel illuminated as intended, and the gear lever operated as intended. On a separate occasion, the message "Warning Light Illumination Unavailable -Service Required" was displayed on the instrument panel. The vehicle was taken back to the dealer, where it was diagnosed that the instrument cluster had an intermittent internal fault and needed to be replaced. The instrument panel was replaced. The contact stated that on a separate occasion, the infotainment system failed to function as intended and displayed a blue screen. The vehicle was taken to the dealer. The infotainment screen was replaced. The contact stated that the system glitched. Most recently, while driving at 40-50 MPH, the transmission unexpectedly downshifted to first gear. The contact stated that the transmission was in manual mode and the engine made a revving sound. No warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off. After a short while, the vehicle was restarted and functioned as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, the subwoofer failed to function as intended. The vehicle was taken back to the dealer, and the subwoofer was replaced. The contact stated that the failure with