NHTSA Complaint #11705364 — 2021 FORD BRONCO SPORT

I bought my 2021 Ford Bronco at Morrie's Grand Ledge Ford. I live 10 minutes away from Morrie Ford Okemos. I received a recall notice from Ford Motor Company in August of this year regarding a recall of my specific vehicle. The issue is: "there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Liquid fuel and/or fuel vapor that accumulates near a hot surface, such as a hot engine or exhaust components may ignite resulting in an under-the-hood fire, increasing the risk of injury." I spoke to the Morrie's Okemos Ford Service Manager and was told "Ford Motor Company has not authorized this repair" and "there's nothing I can do about it." And, then he told me to call Ford Motor Company if I had a complaint. I am out of my mind furious with his response to a required repair that, if not done, could result in "injury" or death. I told the service manager not to return my Bronco until the fuel injectors are replaced, and he gives me back my original ones to prove the service has been completed. Imagine being on the road, going to work, or shopping, or on vacation and having your Bronco Sport start on fire. It's horrifying! So this is the boilerplate and impersonal reply I received from Morrie's Okemos Ford: "Hello, it appears that our team did handle the recall that was affecting your vehicle. This specific recall does have a possible extended policy for fuel injector replacements; however, in order to replace the fuel injectors, there has to be an existing issue with them. Your fuel injectors did not fall under this criteria, so we were not able to replace them under the recall warranty. We have let you know that your vehicle's recall is complete and is ready for pick up. Thank you." So, do I have to wait for a possible "under-the-hood" fire before my possibly defective fuel injectors qualify for this recall "criteria?" This is a frightening response, and I will never buy another Ford product in my life.