NHTSA Complaint #11695272 — 2021 FORD BRONCO SPORT

After Ford completed Recall 25S76 on my 2021 Ford Bronco Sport (VIN [XXX] ), which involves replacing high-pressure fuel injectors due to the risk of cracking and fuel leaks, the check engine light returned immediately after the road test. The Ford dealer’s diagnostic confirmed: “After installing high-pressure fuel injectors, cleared codes, road tested and check engine light came back on, performed further P/P test, found high-pressure fuel pump with internal fault which caused a back-pressure concern and took out low-side fuel pump.” The high-pressure fuel pump and low-side fuel pump both failed immediately following the recall injector replacement, which appears to indicate a related fuel-system failure. Ford has stated these are not related issues and has only offered partial goodwill assistance, leaving a significant cost for the customer. Component/system that failed: Fuel system – high-pressure fuel pump and low-side fuel pump (available for inspection). Safety risk: A fuel-system failure can cause stalling or loss of power while driving, increasing the risk of an accident. Confirmed by dealer: Yes – documented in the Ford dealer’s diagnostic notes. Inspected by manufacturer: Yes – Ford dealer completed the diagnostic under Ford’s guidance. Warning lamps or symptoms: Check engine light returned immediately after recall work. No prior symptoms before recall repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)