NHTSA Complaint #11705289 — 2021 HONDA PILOT

The contact owns a 2021 Honda Pilot. The vehicle was serviced under NHTSA Campaign Number: 23V174000 (Visibility), but the failure occurred. The contact stated that the first time the driver's side mirror was replaced, the image in the mirror was distorted, severely compromising driver visibility. The contact stated that the mirror looked like it was made of plastic and not glass. The vehicle was taken back to the dealer. The driver's side mirror was replaced. The contact stated that the failure persisted. The vehicle was taken back to the dealer, and the driver's side mirror was replaced. The contact stated that the failure persisted. The contact stated that before the recall the driver's side mirror never experienced the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.