NHTSA Complaint #11700685 — 2021 HONDA PILOT

The contact owns a 2021 Honda Pilot. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 23V174000 (VISIBILITY), 24V064000 (AIR BAGS), and under TSB: 0101T0. The contact stated that the dealer did not repair all the recalls. The contact stated that in the driver’s side mirror, the image appeared wavy and resembled a funhouse mirror. The TSB regarding the coaxial cable terminal (FAKRA) was not repaired properly. The contact stated that when the vehicle was started there was an abnormal popping and crackling sound coming from the speakers. The contact returned the vehicle to the Service Department to have the vehicle re-examined; however, the dealer refused. In addition, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The dealer stated that the camera was on fish-eye mode. The dealer switched the lens and cleaned the camera. The manufacturer was not made aware of the failure. The failure mileage was 84,436.