NHTSA Complaint #11719655 — 2021 HONDA PILOT

Vehicle Information: 2021 Honda Pilot Elite Component: Forward Collision Avoidance: Camera System Lane Departure: Lane Keeping Assist Advanced Driver Assistance Systems (ADAS) Failure Description: The windshield-mounted forward-facing camera (Lane Keeping Assist System / Honda Sensing camera) failed without warning on my 2021 Honda Pilot Elite. This camera is mounted behind the windshield and controls multiple advanced safety systems, including Lane Keeping Assist, Lane Departure Warning, Forward Collision Warning, and Collision Mitigation Braking. There were no warning lamps, dashboard messages, or other symptoms prior to the failure. The malfunction appeared randomly approximately one month ago. The issue was diagnosed and confirmed by an authorized Honda dealer service department. I was informed that the windshield-mounted camera system requires replacement and was quoted approximately $1,800 for the repair. Because this repair is extremely expensive and currently unaffordable, I have lost multiple critical safety features. The vehicle no longer has functioning Lane Keeping Assist, Lane Departure Warning, Forward Collision Warning, or related Honda Sensing technologies. The sudden and complete loss of these safety systems significantly reduces vehicle safety and increases the risk of unintended lane departure or reduced collision avoidance capability for myself, my passengers, and others on the road. I believe a critical safety system should not fail without warning and should not be this costly to repair, especially when its failure disables multiple core safety features. This is a known issue across multiple threads and owners and Honda should take ownership and recall this issue. The vehicle and failed component are available for inspection upon request.