NHTSA Complaint #11704386 — 2018 FORD ECOSPORT

In January 2024, Ford issued Safety Recall 23S64 / NHTSA Recall 23V905 for my 2018 Ford EcoSport for critical engine oil pump failure causing loss of engine power AND power braking assistance - a defect that has caused crashes and injuries. Parts were not available until August 2025 (19 months later). This defect caused catastrophic engine damage in my car requiring complete engine replacement. My vehicle has been out of service for over 75 days. I unknowingly drove with this life-threatening defect for over 2 YEARS since my purchase in June 2023. I purchased this Certified Pre-Owned vehicle in June 2023 for $25,000 from an authorized Ford dealer in Santa Clara, CA, plus spent on CA DMV registration ($638) and auto insurance till now ($3,000). Ford has discontinued the EcoSport due to reliability issues. I have completely lost confidence in this vehicle's safety and have formally requested Ford buy back this defective vehicle for $28,638 (purchase price + registration + insurance costs). Ford customer service and the dealership have been slow and unresponsive. With engine replacement required, this vehicle is unsafe and worthless. I am requesting NHTSA investigate this recall and Ford's resolution for such life threatening defect.