NHTSA Complaint #11703989 — 2022 RAM 1500

RAM does over the air software updates. An update they did early summer 2025 was likely for the RAM RHO and not the TRX. A lot of features changed to RHO graphics and the U Connect 5 system became unstable and would not load properly. While in this state, the ability to select vehicle functions was not possible. (Radio, suspension selections and modes, air conditioning etc.) Attempting a reset proves unsuccessful and the only way to get the system to reset is to turn the vehicle off for a period of time or disconnect the battery for a time. This makes the system work for a while until it decides to be unstable and not load properly again. It does this at inopportune times and is very annoying, and I feel makes the vehicle unsafe. The sad thing is the vehicle was working nicely before this OTA update and RAM seems extremely slow to acknowledge the issue. Almost all of the graphics now show RHO instead of TRX and one wonders what this has done to the performance of the vehicle since they have different power trains.