NHTSA Complaint #11703850 — 2019 HYUNDAI ACCENT

Driver: My [XXX] daughter (I was not in the vehicle), I am the owner. Mileage at incident: Approximately 89,000 miles (see Tire Discounters record, page 13). 2019 Hyundai Docs What happened: While driving on the highway, the vehicle suddenly lost power and stalled, requiring my daughter to pull over to the shoulder for safety. After the stall, the vehicle could not accelerate or operate normally. Earlier documented warning: On 9/23/24—only two days after purchase—Firestone documented “metallic glitter in the engine oil – possible internal engine wear,” indicating a possible internal defect (page 2). Hyundai service recommended and provided contact on 2 separate occasions to request Goodwill coverage. First attempt (no claim filed 10/2024), second attempt (claim mishandled by (2) Hyundai Motor America 2019 Hyundai Docs Post-stall findings: After the highway stall on 10/23/25, Tire Discounters documented misfire symptoms and recommended further evaluation (page 13). 2019 Hyundai Docs The vehicle was then towed to Columbia Hyundai, where a diagnostic on 11/12/25 confirmed: 0 PSI compression in Cylinder #3 100% leak-down Piston and cylinder-wall damage Valve/head involvement Recommendation for complete long-block engine replacement (See Columbia Hyundai diagnostic report, page 1.) 2019 Hyundai Docs Safety concern: The vehicle experienced a complete loss of power at highway speed, which created a potentially dangerous situation for the driver. Manufacturer response: Hyundai Motor America denied goodwill assistance and termed as warranty assistance and has not addressed the early-documented internal defect or the safety risk created by the highway stall. Can provide any other documentation needed for your review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)