NHTSA Complaint #11703817 — 2015 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11703817
Vehicle	2015 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	September 30, 2025
Date Filed	December 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended Sept. 25, 2024 so my active head restraint is not covered. I was never notified by FCA or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous Customer Service Specialists about my situation and they said I would have to purchase a replacement head restraint.

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