NHTSA Complaint #11703731 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal, windy sound coming from the front windshield. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The vehicle was not repaired. The vehicle was the primary vehicle for the contact's wife. The contact stated that the parts had been unavailable for two years. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts were not yet available. The contact stated that the initial recall notification for NHTSA Campaign Number: 24V031000 (Structure); had been received two years ago. In addition, the contact questioned how long it would take for the manufacturer to produce clips to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.