NHTSA Complaint #11703607 — 2025 HONDA ACCORD

Scheduled a Recall appointment to get 25V-785 fixed. Arrived at the dealer National City Ball Honda at 0655. Walked inside service department for assistance. José Rodríguez was already assisting another customer so waited until he finished. They walked outside, José saw his buddy outside and greeted him with a handshake and a quick hug. They walked inside at which point I informed José that I was the next customer which he said that I can wait and get help from another service member, José friend told him to assist me first at which point José still said that I can wait for the next service member. I told José that I'm the next customer and want to be helped according to first come first serviced, I had an appointment for 0700. When José finally decided to help he was already annoyed, but still going thru the motion to log my information. I brought up that it was rude of him to skip me for his friend. At which point, he acted like of I was yelling at him and told me that if I continued he will cancel me. I told him that it still was rude of him to try and skip me and if he wanted to cancel my appointment to cancel me. I drove 2 hours to go for my Recall Service and spend fuel and breakfast money to be canceled. I called Ball Honda National City to talk to a Manager and wasn't connected to one. I drive home without getting service. I'm expecting better service. Please Help with this issue. Or can I File a Lemon Law regarding the 25V-785 Recall not being fixed?