NHTSA Complaint #11703305 — 2018 FORD ESCAPE

To whom this concerns: My name is [XXX] and I’m writing this on the behalf of my wife [XXX] , but her last name was [XXX] years ago. My wife purchases a 2018 Ford Escape. Car was working completely fine and there were no problems. As time went on, we had to take our vehicle to Jordan Ford where the car was purchased. The issue with the car was something called Engine intrusion. We took it to Jordan Ford, and they told is this needed to be fixed. The cost was around 5,000 which was a lot for this. Then we found out that this vehicle had a recall on it for the exact same issue that we were having. Looking at the recall, it said that we had to give them this by a certain date. We were too late on that date so the recall could not be honored. We called Ford and told them about the problem with the vehicle and they were willing to knock the price down. I told them that is not fair that we must pay for a problem that is a recall. We did not get the car fixed and they knew about it. Now, it looks like our Ford Escape has the exact same issue, but now they are saying that we must pay over 8,000 to replace the short block because it’s over-heating. Well, we found out that this car was purchased after the recall was in motion and we were not told about it. It is not fair that this vehicle has had this many problems and Ford knew about it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)