NHTSA Complaint #11703032 — 2023 JEEP WAGONEER

The contact owns a 2023 Jeep Wagoneer. The contact stated that on several occasions, while driving at various speeds and continuing to accelerate, the RPM failed to respond as needed. Additionally, while slowing down the RPM failed to lower. The contact stated that the check engine warning light illuminated, or the message to check the user manual for proper oil and fuel usage was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that a system update was needed. The vehicle was repaired, but the failure reoccurred within several months. Additionally, the contact stated that while driving on several occasions at various speeds, the entire instrument cluster became inoperable, with the speedometer remaining at 0 MPH, or the message to "Depress Brake Pedal to Start Vehicle" was displayed. The vehicle was taken to the same dealer on several occasions, where it was diagnosed and determined that both batteries needed to be replaced. The vehicle was repaired, but the failure reoccurred within a month or two. The contact stated that on one occasion, the electrical cluster was replaced. The vehicle was repaired, but the failure reoccurred within a month. The manufacturer was notified of the failure. The failure mileage was unknown.