NHTSA Complaint #11702440 — 2019 FORD FIESTA

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the back over prevention system became inoperable. The contact’s spouse reported that the rearview camera image was flickering. The contact was informed by Turo that the VIN was associated with NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the parts were not yet available and referred the contact to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.