NHTSA Complaint #11701936 — 2022 JEEP WRANGLER

The contact owns a 2022 Jeep Wrangler. The contact stated that the transmission failed to properly engage. The contact was able to move the gear shift lever from park(P) to reverse(R), however, the transmission failed to respond as intended. The gear indicator flashed on the instrument panel. The contact turned off the vehicle and waited for several minutes before restarting the vehicle, and the transmission responded as needed. The contact stated that on other occasions, after the vehicle was stopped at a traffic light or stop sign, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message “Service Transmission” was displayed on the instrument panel. The vehicle was taken to a transmission specialty shop, where it was diagnosed, and DTC: P0733 was retrieved. The contact was informed that the failure was with the third gear in the transmission. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle was driven to the dealer to be diagnosed; however, the vehicle remained at the dealer. The manufacturer was notified of the failure. The contact related the failure to Technical Service Bulletin: 21-009-25. The manufacturer suggested that the vehicle be taken to the dealer for an inspection, and depending on the findings, the manufacturer might assist with the cost of the repair. The failure mileage was approximately 65,000.