NHTSA Complaint #11716293 — 2022 JEEP WRANGLER

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the high voltage battery software update was performed; however, the contact stated that the vehicle failed to start three days later. The message " Service Charging System" was displayed. The vehicle was towed to the dealer, where it was diagnosed with a 12-Volt battery failure. The contact stated that upon researching the failure online, the contact learned from other vehicle owners that other recalled vehicles had experienced the 12-Voltsbattery failure after the high voltage battery software update was performed. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 44,000.