NHTSA Complaint #11701915 — 2024 JEEP WRANGLER

.I am submitting this complaint regarding the handling of two safety recalls affecting my 2024 Jeep Wrangler 4-Door 4xe, which I learned about through my “November Vehicle Health Report” email on November 22, 2025. Since then, I have been in ongoing communication with Jeep, Chrysler Customer Care, and Mopar; however, they have not provided sufficient guidance. 1) Recall 68C: The Vehicle Health Report included a link to the FCA recall notice advising owners to “refrain from recharging” and to “park away from structures and other vehicles.” Chrysler emailed on November 26 offering a 30-day rental reimbursement tied only to Recall 68C, but the amount does not cover an equivalent or safe winter-capable vehicle for our region. 2) Recall 78C: I have been unable to obtain clear information regarding Recall 78C. The Vehicle Health Report included minimal details and no link to the FCA documentation. I found the Part 573 Safety Recall Report (25V766) on the NHTSA website while trying to determine if the vehicle was safe to drive. Chrysler Customer Care repeatedly avoids answering whether a “do not drive” advisory exists for 78C and continually redirects me to the 68C guidance. The NHTSA representative I spoke with was also unsure why Chrysler did not select either advisory checkbox (Do Not Drive / Park Outside) on page 3 of the 78C report, leaving owners without essential guidance. 3) Impact on Safety and Daily Life: My household relies on a single vehicle. With no safety guidance for 78C and an engine warning light that appeared on October 3, 2025—along with electric mode not functioning that day, which required service at the Jeep dealership—we determined it was safest not to drive the vehicle. We have now been without transportation for seven days. We kindly ask NHTSA to help us (and other customers) secure clear 78C safety guidance and an equivalent transportation solution until the recall is resolved.