NHTSA Complaint #11701708 — 2015 LINCOLN MKC

The contact owns a 2015 Lincoln MKC. The contact stated that while the vehicle was parked, the front driver's side door failed to unlock as intended, which required the contact to enter the vehicle through the front passenger's side door and to crawl over to the front driver's side seat. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered under warranty or recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V378000 (Engine). The contact stated that while the dealer was previously performing the recall repair, the dealer informed the contact that the battery monitor sensor was damaged. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 67,000.