NHTSA Complaint #11701215 — 2020 HYUNDAI PALISADE

The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that oil was added on several occasions; however, the oil level was low after several months. No warning light was illuminated. In addition, the contact noticed that while the vehicle was idling at a traffic light, the vehicle shuddered abnormally. The vehicle was taken to a local independent mechanic, where it was diagnosed with excessive oil consumption. The contact was referred to a local dealer for assistance. The vehicle was taken to an unknown dealer, where it determined that an oil consumption test was needed, and an oil change needed to be performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 930.