NHTSA Complaint #11700584 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated that the rearview camera displayed a black image while reversing. The message “Contact the Dealer” was displayed. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.