NHTSA Complaint #11700514 — 2025 CHEVROLET TRAVERSE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11700514
Vehicle	2025 CHEVROLET TRAVERSE
Component	ELECTRICAL SYSTEM
Date of Incident	October 25, 2025
Date Filed	November 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

Telematic control module failed. vehicle has 7k miles on it and brand new. Still under bumper to bumper warranty. Dealership diagnosed the emergency services /navigation system failure and ordered the part which is on significant backorder to due to nationwide shortage. No eta for repair. Problem occurred oct 25, 2025. This needs to be a recall. dealership not providing suitable and comparable loaner due to not having 3 row available. stating enterprise does not have one. put me on waiting list for suitable loaner. escalated to gm customer care, gm customer care supervisor, gm executive resolution, dealership supervisor with no immediate solution. Will be filing lemon law case.

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