NHTSA Complaint #11700510 — 2019 BMW X5

The contact owns a 2019 BMW X5. The contact stated that while his wife was driving approximately 30-40 MPH, the message “Low Engine Oil” and to pull over to avoid engine destruction was displayed. The driver pulled over. The vehicle was towed to the dealer, where it was diagnosed, and determined that the internal parts of the oil filter made of plastic had deteriorated. The dealer determined that the engine needed to be taken apart to replace the filter. The vehicle was repaired. The manufacturer was notified of the failure and covered half the cost of the repair. The failure mileage was approximately 80,000.